F.a.q
Contact Information
Welcome to the Decor & Decor FAQ page! Find quick answers to common questions about ordering, payments, shipping, returns, and more. If your question isn’t listed, please contact our customer service team—we're here to help!
General Information
Can I visit your warehouse or showroom?
Our warehouse is open to the public (we do not have a showroom). Visit us during our business hours: Monday to Friday, 9:00 am - 5:00 pm.
How can I contact customer service?
You can reach our customer service team by calling 020 8539 5850 or emailing sales@decoranddecor.com. We aim to reply within 2 hours during business hours (Monday to Friday, 9:00 am - 5:00 pm).
Can I speak with a technical expert?
Yes, for technical support, please call 020 8539 5850 or email your query along with your order number to sales@decoranddecor.com.
Payments & Orders
Can I modify or cancel my order?
Our warehouse processes orders swiftly. To modify or cancel your order, please contact us immediately, preferably within one hour of placing the order.
Can I get an invoice or receipt for my order?
We have gone paperless. You can request an invoice anytime by emailing your order number to sales@decoranddecor.com.
Shipping & Delivery
What are your shipping options and delivery times?
We offer standard (2-4 business days) and express delivery within the UK. Detailed shipping options and costs are available during checkout.
How can I track my order?
Tracking details will be emailed to you upon dispatch. If you haven't received this information, please contact our customer service team.
What should I do if my order is incomplete?
First, check your order confirmation and emails. If the expected items are missing, contact us immediately to resolve the issue.
Returns & Refunds
What is your return policy?
Returns are accepted within 30 days of receipt. Items must be unused and in original packaging.
How do I return an item?
Contact us at sales@decoranddecor.com with your order number, and we'll provide return instructions.
Can I exchange my items?
We don't offer direct exchanges. Please return your item and place a new order separately.
What should I do if my item is faulty?
Please email us immediately with your order number, issue description, and clear photos of the faulty item. We'll address your concern promptly.
Further Assistance
Still have questions? We're happy to help:
- Phone: 020 8539 5850
- Email: sales@decoranddecor.com
We look forward to assisting you!