Return Policy

At DecorAndDecor, your satisfaction is our top priority! 😊 If you're not completely happy with your purchase, our easy return process is here to help you out!

Quick Summary: 30-day returns for unused items in original packaging. Contact us at [email protected] for any questions - we respond within 2 hours during business hours!

✅ Return Eligibility

📅 Items must be returned within 30 days of delivery
📦 Items should be unused, in original condition, and include all original packaging
🔧 Complete sets - all components and accessories must be included
⚠️ Damaged, altered, or visibly worn items cannot be accepted
🚫 Items that have been fitted or installed cannot be returned

📌 How to Return an Item

📧 Contact us first:
- Email [email protected] with your order number
- Describe the reason for return (wrong size, not as expected, etc.)
- Receive return authorization and detailed instructions
📦 Pack Your Item:
- Securely pack the item(s) in the original packaging when possible
- Include all accessories, paperwork, and parts
- Use protective packaging to prevent damage during transit
🏷️ Label Your Package:
- Clearly write your order number on the package
- Include any return authorization number provided
🚚 Ship Your Return:
📬 DecorAndDecor
UNIT 84 London Industrial Park
Roding Road, E6 6LS
United Kingdom
- 📍 We recommend using a trackable shipping method to ensure safe delivery
- 📝 Keep your tracking receipt until refund is processed

💸 Return Shipping Costs

📮 Customers cover return shipping costs unless there's an error or defect from our side
📨 Use our prepaid label if provided for eligible returns
💰 For faulty items, we cover all return shipping costs

💳 Refund Process

✅ Upon receiving your return, we'll inspect the item(s) within 1-2 business days
⏳ Eligible refunds are processed within 3-5 business days after inspection
💰 Refunds will go back to the original payment method
🏦 Bank processing times may vary (additional 2-5 days depending on your bank)
📧 You'll receive email confirmation when your refund is processed

🔄 Exchanges

🚫 We don't offer direct exchanges for size, color, or finish to ensure fastest service
♻️ For exchanges, please return the original item and place a new order
🚀 New orders placed by 4pm are dispatched same day
⚡ This process ensures you get exactly what you want without delays

⚠️ Damaged or Defective Items

🛑 Received a damaged or defective item? Contact us immediately at 📧 [email protected]
📑 Include your order number and clear photos showing the issue
📝 Describe the problem in detail
🚀 We'll swiftly arrange your replacement or refund!
📞 For urgent issues, call us at 020 8539 5850

💡 Pro Tips for Smooth Returns

📸 Take photos before opening packages if you notice damage
📋 Keep all original packaging until you're satisfied with your purchase
📏 Double-check measurements before installation to avoid returns
🤝 Contact our team if you're unsure about product compatibility

🙋 Need Help?

Questions about returns? Our friendly customer service team is ready to help!

📧 [email protected]
📞 020 8539 5850
⏰ Hours: Monday to Friday, 9:00 am - 5:00 pm

We aim to respond within 2 hours during business hours!

Thanks for choosing DecorAndDecor! 🛍️✨ We appreciate you and are committed to making your shopping experience as smooth as possible. Your satisfaction drives everything we do!