Shipping policy

Last updated: June 10, 2025

This policy is governed by English and Welsh law and complies with UK consumer protection legislation.

We're dedicated to providing you with exceptional service and ensuring your orders are delivered promptly within the United Kingdom. Please review our shipping policy below:

Processing Time:

Orders placed by 4pm Mon-Fri and 11am Sat are dispatched the same day.
Long items (sliding door kits, wardrobe rails, hardware exceeding 1.2m) are dispatched by 3pm Mon-Fri; no dispatch occurs on weekends.
Tracking information will be provided upon dispatch.

Shipping Methods and Rates:

Standard Delivery (Free):
- Delivered within 2-3 business days (UK Mainland only).
Expedited Delivery (£3.99):
- 1-day delivery (UK Mainland only).
Guaranteed Delivery (£9.99):
- Guaranteed delivery by 1pm next day (UK Mainland only).
Standard Delivery for Long Items (Free):
- Delivered within 1-2 business days to UK Mainland only.
- (Deliveries to Scotland for items exceeding 1.2 metres in length may incur additional shipping charges.)

Regional Delivery Timeframes:

Some delivery limitations in specific regions depend on the chosen delivery option. Please see below for fastest possible delivery timeframes:

We deliver by 5:30pm the next working day in the following postcodes: AB30 - 39, 41 - 45, 51 - 56 HS1, 3 - 9 IV21 - 28, 40 - 49, 51 - 56 KA27, 28 KW1 - 3, 5 - 15 KW16 Stromness Town only PA20 (0&9) PA28 - 38, 41 - 49, 76, 77 PH15, 17 - 26, 31 - 40, 49, 50 ZE1

We deliver within two working days in the following postcodes: HS2 IM, JE PA60 - 75, 78 ZE2, 3

We deliver within three working days in the following postcodes: KW16 - non town KW17 PH30, 41-44

Delivery Terms & Liability Protection

UK Consumer Rights Compliance

Consumer Rights: Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or other UK consumer protection laws.

Business Customers: If you are purchasing as a business, the Unfair Contract Terms Act 1977 applies to these terms.

Delivery Timeframes & Estimates

All delivery timeframes are estimates only and not guaranteed delivery dates. Actual delivery times may vary due to factors beyond our control including but not limited to:

Courier delays or service disruptions
Weather conditions or natural disasters
Traffic congestion or road closures
High volume periods (holidays, sales events)
Address accessibility issues
Failed delivery attempts

Limitation of Liability for Delivery Delays

IMPORTANT: Subject to UK law, we exclude liability for any costs, losses, or damages arising from delivery delays, including but not limited to:

Contractor or tradesperson cancellation fees
Lost wages or time off work
Rescheduling costs for appointments or services
Accommodation or travel expenses
Consequential or indirect losses of any kind

Customer Responsibility: Customers should not arrange contractors, time off work, or other services based on estimated delivery dates. We strongly recommend waiting until goods are delivered before scheduling any dependent activities.

Carrier Responsibility

Once dispatched, your order is in the care of our approved courier partners. Any delays, damage, or loss during transit is the responsibility of the carrier. We will assist in resolving carrier-related issues but cannot be held liable for their service failures.

Force Majeure

We shall not be liable for any delay or failure to perform our delivery obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, government regulations, strikes, pandemics, natural disasters, or carrier service disruptions.

Delivery Guarantee Limitations

"Guaranteed" delivery services refer to the courier's service level commitment, not our guarantee
If a guaranteed service fails, our liability is limited to refunding the delivery charge only
No compensation will be provided for consequential losses resulting from failed guaranteed deliveries

Please Note:

Free shipping and expedited delivery timeframes apply to UK Mainland only.
Delivery timeframes are estimates and may vary depending on location and unforeseen circumstances.

Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the progress of your delivery online or through our website.

Shipping Address:

Please ensure that your shipping address is entered correctly during checkout to avoid delays or misdelivery. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Order Changes/Cancellations:

If you need to make changes to your order or cancel it for any reason, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancel it.

Lost or Damaged Shipments:

In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a satisfactory resolution, whether through replacement, refund, or other appropriate measures.

Installation & Compatibility:

Installation instructions are provided for guidance only. We strongly recommend professional installation for sliding door systems and complex lock mechanisms.
We are not liable for damage caused by incorrect installation, use of inappropriate tools, or failure to follow provided instructions.
Customers must verify compatibility with existing doors, frames, and hardware before installation.
Returns will not be accepted for items damaged during customer installation attempts.

Claims Process

Any claims for delayed delivery must be reported within 30 days of the original estimated delivery date. Our maximum liability for any delivery-related claim is limited to the value of goods purchased, excluding delivery charges.

Alternative Dispute Resolution: We are committed to resolving disputes amicably. If you are not satisfied with our response, you may refer the matter to an Alternative Dispute Resolution (ADR) scheme or the Online Dispute Resolution (ODR) platform as required under UK law.

Customer Acknowledgment

By placing an order, customers acknowledge and agree to these delivery terms and accept that delivery timeframes are estimates subject to variation. Customers assume full responsibility for any arrangements made based on estimated delivery dates.

Contact Us:

If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help